A Review of Sentiment Analysis Approaches for Quality Assurance in Teaching and Learning (RETRACTED)
DOI:
https://doi.org/10.31763/businta.v6i2.581Keywords:
Quality assurance , Opinion mining, Sentiment analysis , Machine learning algorithmsAbstract
The education industry considers quality to be a crucial factor in its development. Nevertheless, the quality of many institutions is far from perfect, as there is a high rate of systemic failure and low performance among students. Consequently, the application of digital computing plays an increasingly important role in assuring the overall quality of an educational institution. However, the literature lacks a reasonable number of systematic reviews that classify research that applied natural language processing and machine learning solutions for students’ sentiment analysis and quality assurance feedback. Thus, this paper presents a systematic literature review that structure available published papers between 2014 and 2023 in a high-impact journal-indexed database. The work extracted 59 relevant papers from the 3392 initially found using exclusion and inclusion criteria. The result identified five (5) prevalent techniques that are majorly researched for sentiment analysis in education and the prevalent supervised machine learning algorithms, lexicon-based approaches, and evaluation metrics in assessing feedback in the education domain.
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